:root{--red: #d70202;--red-dark: #a80202;--red-light: #fdeaea;--black: #1a1a1a;--gray-900: #1f2328;--gray-700: #4b5563;--gray-500: #6b7280;--gray-300: #d1d5db;--gray-200: #e5e7eb;--gray-100: #f2f2f3;--gray-50: #f8f8f9;--white: #ffffff}*{box-sizing:border-box}body{margin:0;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Arial,sans-serif;background:var(--gray-50);color:var(--gray-900)}.app-shell{display:flex;flex-direction:column;height:100vh}.topbar{display:flex;align-items:center;gap:24px;padding:8px 20px;background:var(--white);border-bottom:1px solid var(--gray-200);color:var(--gray-900)}.topbar .brand-logo{height:34px;width:auto;display:block}.topbar nav{display:flex;gap:20px;flex:1}.topbar nav a{color:var(--gray-700);text-decoration:none;font-weight:500;padding:4px 0;border-bottom:2px solid transparent}.topbar nav a.active{color:var(--red);border-bottom-color:var(--red)}.topbar .who{display:flex;align-items:center;gap:12px}.topbar .who-name{color:var(--gray-900);text-decoration:none;font-weight:600}.topbar .who-name:hover{color:var(--red)}.topbar button{background:var(--white);border:1px solid var(--red);color:var(--red);padding:6px 14px;border-radius:6px;cursor:pointer;font-weight:600}.topbar button:hover{background:var(--red);color:var(--white)}main{flex:1;overflow:hidden}.login-page{display:flex;align-items:center;justify-content:center;height:100vh;background:var(--gray-50)}.login-card{background:var(--white);padding:32px;border-radius:12px;box-shadow:0 2px 10px #00000014;width:340px;display:flex;flex-direction:column;gap:14px}.login-logo{display:block;margin:0 auto 8px;height:64px;width:auto}.login-card label{display:flex;flex-direction:column;gap:4px;font-size:14px;color:var(--gray-700)}.login-card input{padding:8px;border:1px solid var(--gray-300);border-radius:6px;font-size:14px}.login-card button{background:var(--red);color:var(--white);border:none;padding:10px;border-radius:6px;cursor:pointer;font-size:15px;font-weight:600}.login-card button:hover{background:var(--red-dark)}.login-link-back{text-align:center;font-size:13px;color:var(--gray-700);text-decoration:none}.login-link-back:hover{color:var(--red);text-decoration:underline}.login-card .error{color:var(--red);background:var(--red-light);border:1px solid var(--red);border-radius:6px;padding:8px 10px;font-size:13px;margin:0;text-align:center}.inbox-layout{display:flex;height:100%}.sidebar{width:300px;background:var(--white);border-right:1px solid var(--gray-200);overflow-y:auto;padding:16px}.sidebar h2{font-size:14px;text-transform:uppercase;color:var(--gray-500);margin:16px 0 8px}.sidebar h2:first-child{margin-top:0}.conversation-list,.channel-list,.agent-list{list-style:none;margin:0;padding:0}.conversation-list li,.channel-list li,.agent-list li{padding:10px;border-radius:8px;cursor:pointer;margin-bottom:4px}.conversation-list li:hover,.channel-list li:hover,.agent-list li:hover{background:var(--gray-50)}.conversation-list li.active,.channel-list li.active{background:var(--red-light)}.conv-row-top{display:flex;justify-content:space-between;font-size:14px}.conv-row-bottom{display:flex;justify-content:space-between;gap:8px;font-size:12px;color:var(--gray-500);margin-top:2px}.team-tag{background:var(--gray-200);color:var(--gray-900);border-radius:4px;padding:1px 6px}.last-msg{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.time{flex-shrink:0}.empty-hint{color:var(--gray-500);font-size:14px}.chat-placeholder{flex:1;display:flex;align-items:center;justify-content:center;color:var(--gray-500)}.chat-window{flex:1;display:flex;flex-direction:column}.chat-header{padding:14px 20px;border-bottom:1px solid var(--gray-200);background:var(--white);display:flex;justify-content:space-between;align-items:center}.chat-header h2{margin:0;font-size:16px;color:var(--gray-900)}.chat-header .subtitle{font-size:12px;color:var(--gray-500)}.chat-header button{background:var(--red);color:var(--white);border:none;padding:6px 12px;border-radius:6px;cursor:pointer;font-size:13px;font-weight:600}.chat-header button:hover{background:var(--red-dark)}.chat-messages{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:8px;background:var(--gray-50)}.bubble{max-width:60%;padding:8px 12px;border-radius:10px;font-size:14px}.bubble.theirs{align-self:flex-start;background:var(--white);border:1px solid var(--gray-200);color:var(--gray-900)}.bubble.mine{align-self:flex-end;background:var(--red-light);border:1px solid var(--red);color:var(--gray-900)}.bubble-time{font-size:10px;color:var(--gray-500);margin-top:2px;text-align:right}.chat-input{display:flex;gap:8px;padding:14px 20px;background:var(--white);border-top:1px solid var(--gray-200)}.chat-input input{flex:1;padding:10px;border:1px solid var(--gray-300);border-radius:8px;font-size:14px}.chat-input button{background:var(--red);color:var(--white);border:none;padding:10px 18px;border-radius:8px;cursor:pointer;font-weight:600}.chat-input button:hover{background:var(--red-dark)}.admin-page{padding:24px;overflow-y:auto;height:100%}.admin-page section,.profile-card{background:var(--white);padding:20px;border-radius:10px;margin-bottom:24px;max-width:480px}.admin-page section{max-width:none}.admin-page h2,.profile-card h2{margin-top:0;color:var(--gray-900)}.profile-info{color:var(--gray-700);line-height:1.5}.inline-form{display:flex;gap:8px;margin-bottom:16px;flex-wrap:wrap}.inline-form input,.inline-form select{padding:8px;border:1px solid var(--gray-300);border-radius:6px;font-size:14px}.inline-form button,.stacked-form button{background:var(--red);color:var(--white);border:none;padding:8px 14px;border-radius:6px;cursor:pointer;font-weight:600}.inline-form button:hover,.stacked-form button:hover{background:var(--red-dark)}.stacked-form{display:flex;flex-direction:column;gap:12px}.stacked-form label{display:flex;flex-direction:column;gap:4px;font-size:14px;color:var(--gray-700)}.stacked-form input{padding:8px;border:1px solid var(--gray-300);border-radius:6px;font-size:14px}.form-error{color:var(--red);background:var(--red-light);border:1px solid var(--red);border-radius:6px;padding:8px 10px;font-size:13px;margin:0}.form-success{color:var(--gray-900);background:var(--gray-100);border:1px solid var(--gray-300);border-radius:6px;padding:8px 10px;font-size:13px;margin:0;font-weight:600}table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:8px;border-bottom:1px solid var(--gray-100);font-size:14px;color:var(--gray-900)}.member-checkbox{display:inline-flex;align-items:center;gap:4px;margin-right:12px;font-size:13px;color:var(--gray-700)}.admin-message{color:var(--gray-900);font-weight:600}.agent-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.agent-actions button{background:var(--white);color:var(--red);border:1px solid var(--red);padding:4px 10px;border-radius:6px;cursor:pointer;font-size:12px;font-weight:600}.agent-actions button:hover{background:var(--red);color:var(--white)}.agent-actions .inline-form{margin-bottom:0;align-items:center}.agent-actions .inline-form input{padding:4px 8px;font-size:12px}.agent-actions .inline-form button{padding:4px 10px}.rule-form{display:flex;flex-direction:column;gap:14px;background:var(--gray-50);border:1px solid var(--gray-200);border-radius:10px;padding:18px;margin-bottom:20px;max-width:720px}.rule-form>label{display:flex;flex-direction:column;gap:4px;font-size:14px;color:var(--gray-700)}.rule-form input,.rule-form select,.rule-form textarea{padding:8px;border:1px solid var(--gray-300);border-radius:6px;font-size:14px;font-family:inherit}.rule-form h3{margin:4px 0 0;font-size:14px;color:var(--gray-900)}.rule-form-row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.rule-form-row>label{display:flex;flex-direction:column;gap:4px;font-size:13px;color:var(--gray-700)}.rule-action-row{align-items:flex-start}.rule-action-row textarea{flex:1;min-width:220px}.checkbox-label{flex-direction:row!important;align-items:center;gap:6px!important}.rule-form-row button,.rule-form>button{background:var(--white);color:var(--red);border:1px solid var(--red);padding:6px 12px;border-radius:6px;cursor:pointer;font-size:13px;font-weight:600}.rule-form-row button:hover,.rule-form>button:hover{background:var(--red);color:var(--white)}.rule-form-row button[type=submit],.rule-form-row button[disabled]{background:var(--red);color:var(--white)}.rule-form-row button[type=submit]:hover{background:var(--red-dark)}.inbox-tabs{display:flex;gap:6px;margin-bottom:12px}.inbox-tabs button{flex:1;background:var(--gray-100);border:1px solid var(--gray-200);color:var(--gray-700);padding:6px 10px;border-radius:6px;cursor:pointer;font-size:13px;font-weight:600}.inbox-tabs button.active{background:var(--red);border-color:var(--red);color:var(--white)}.conv-contact{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conv-phone{color:var(--gray-500);font-weight:400;font-size:12px}