:root{--red: #d70202;--red-dark: #a80202;--red-light: #fdeaea;--black: #1a1a1a;--gray-900: #1f2328;--gray-700: #4b5563;--gray-500: #6b7280;--gray-300: #d1d5db;--gray-200: #e5e7eb;--gray-100: #f2f2f3;--gray-50: #f8f8f9;--white: #ffffff}*{box-sizing:border-box}body{margin:0;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Arial,sans-serif;background:var(--gray-50);color:var(--gray-900)}.app-shell{display:flex;flex-direction:column;height:100vh}.topbar{display:flex;align-items:center;gap:24px;padding:8px 20px;background:var(--white);border-bottom:1px solid var(--gray-200);color:var(--gray-900)}.topbar .brand-logo{height:34px;width:auto;display:block}.topbar nav{display:flex;gap:20px;flex:1}.topbar nav a{color:var(--gray-700);text-decoration:none;font-weight:500;padding:4px 0;border-bottom:2px solid transparent}.topbar nav a.active{color:var(--red);border-bottom-color:var(--red)}.nav-link-with-badge{display:inline-flex;align-items:center;gap:6px}.nav-badge,.unread-badge{display:inline-flex;align-items:center;justify-content:center;min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:#2fa84f;color:#fff;font-size:11px;font-weight:700;line-height:1}.unread-badge{flex-shrink:0}.topbar .who{display:flex;align-items:center;gap:12px}.topbar .who-name{color:var(--gray-900);text-decoration:none;font-weight:600}.topbar .who-name:hover{color:var(--red)}.topbar button{background:var(--white);border:1px solid var(--red);color:var(--red);padding:6px 14px;border-radius:6px;cursor:pointer;font-weight:600}.topbar button:hover{background:var(--red);color:var(--white)}main{flex:1;overflow:hidden}.login-page{display:flex;align-items:center;justify-content:center;height:100vh;background:var(--gray-50)}.login-card{background:var(--white);padding:32px;border-radius:12px;box-shadow:0 2px 10px #00000014;width:340px;display:flex;flex-direction:column;gap:14px}.login-logo{display:block;margin:0 auto 8px;height:64px;width:auto}.login-card label{display:flex;flex-direction:column;gap:4px;font-size:14px;color:var(--gray-700)}.login-card input{padding:8px;border:1px solid var(--gray-300);border-radius:6px;font-size:14px}.login-card button{background:var(--red);color:var(--white);border:none;padding:10px;border-radius:6px;cursor:pointer;font-size:15px;font-weight:600}.login-card button:hover{background:var(--red-dark)}.login-link-back{text-align:center;font-size:13px;color:var(--gray-700);text-decoration:none}.login-link-back:hover{color:var(--red);text-decoration:underline}.login-card .error{color:var(--red);background:var(--red-light);border:1px solid var(--red);border-radius:6px;padding:8px 10px;font-size:13px;margin:0;text-align:center}.inbox-layout{display:flex;height:100%}.sidebar{width:300px;background:var(--white);border-right:1px solid var(--gray-200);overflow-y:auto;padding:16px}.sidebar h2{font-size:14px;text-transform:uppercase;color:var(--gray-500);margin:16px 0 8px}.sidebar h2:first-child{margin-top:0}.inbox-tabs{display:flex;gap:6px;margin-bottom:12px}.inbox-tabs button{flex:1;background:var(--gray-100);border:1px solid var(--gray-200);color:var(--gray-700);padding:6px 10px;border-radius:6px;cursor:pointer;font-size:13px;font-weight:600}.inbox-tabs button.active{background:var(--red);border-color:var(--red);color:var(--white)}.conversation-list,.channel-list,.agent-list{list-style:none;margin:0;padding:0}.conversation-list li,.channel-list li,.agent-list li{padding:10px;border-radius:8px;cursor:pointer;margin-bottom:4px}.conversation-list li:hover,.channel-list li:hover,.agent-list li:hover{background:var(--gray-50)}.conversation-list li.active,.channel-list li.active{background:var(--red-light)}.conversation-list li.unattended{background:#e3f6e8;border-left:3px solid #2fa84f;padding-left:7px}.conversation-list li.unattended:hover{background:#cdefd8}.channel-row{display:flex;justify-content:space-between;align-items:center;gap:8px}.conversation-list li.unattended.active{background:var(--red-light);border-left-color:var(--red)}.conv-row-top{display:flex;justify-content:space-between;font-size:14px}.conv-contact{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conv-phone{color:var(--gray-500);font-weight:400;font-size:12px}.conv-row-bottom{display:flex;justify-content:space-between;gap:8px;font-size:12px;color:var(--gray-500);margin-top:2px}.team-tag{background:var(--gray-200);color:var(--gray-900);border-radius:4px;padding:1px 6px}.last-msg{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.time{flex-shrink:0}.empty-hint{color:var(--gray-500);font-size:14px}.chat-placeholder{flex:1;display:flex;align-items:center;justify-content:center;color:var(--gray-500)}.chat-window{flex:1;display:flex;flex-direction:column}.chat-header{padding:14px 20px;border-bottom:1px solid var(--gray-200);background:var(--white);display:flex;justify-content:space-between;align-items:center}.chat-header h2{margin:0;font-size:16px;color:var(--gray-900)}.chat-header .subtitle{font-size:12px;color:var(--gray-500)}.chat-header button{background:var(--red);color:var(--white);border:none;padding:6px 12px;border-radius:6px;cursor:pointer;font-size:13px;font-weight:600}.chat-header button:hover{background:var(--red-dark)}.chat-header-actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.transfer-form{display:flex;gap:6px;align-items:center}.transfer-form select{padding:6px 8px;border:1px solid var(--gray-300);border-radius:6px;font-size:13px;max-width:160px}.transfer-form button{background:var(--white);color:var(--red);border:1px solid var(--red);padding:6px 12px;border-radius:6px;cursor:pointer;font-size:13px;font-weight:600}.transfer-form button:hover:not(:disabled){background:var(--red);color:var(--white)}.transfer-form 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var(--gray-200);font-size:12px;color:var(--gray-700)}.reply-preview-body{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.reply-preview-close{border:none;background:none;cursor:pointer;color:var(--gray-500);font-size:13px}.emoji-picker-wrap{position:relative}.emoji-picker{position:absolute;bottom:36px;left:0;z-index:20;display:grid;grid-template-columns:repeat(8,1fr);gap:2px;background:var(--white);border:1px solid var(--gray-200);border-radius:8px;padding:8px;box-shadow:0 2px 10px #00000026;width:220px}.emoji-picker button{border:none;background:none;cursor:pointer;font-size:18px;padding:3px;border-radius:4px}.emoji-picker button:hover{background:var(--gray-100)}.sticker-tray-wrap{position:relative}.sticker-tray{position:absolute;bottom:36px;left:0;z-index:20;display:grid;grid-template-columns:repeat(3,1fr);gap:8px;background:var(--white);border:1px solid var(--gray-200);border-radius:8px;padding:10px;box-shadow:0 2px 10px 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span{font-size:12px;color:var(--gray-500)}.modal-close{align-self:flex-end;background:none;border:none;color:var(--gray-500);font-size:12px;cursor:pointer;text-decoration:underline}.modal-link-btn{align-self:flex-start;background:none;border:none;color:var(--red);font-size:12px;cursor:pointer;text-decoration:underline;padding:0}.new-contact-form{flex-wrap:wrap}.new-contact-form input{min-width:100px}:root[data-theme=dark]{--red-light: #3a1116;--gray-900: #e8eaed;--gray-700: #c4c7cc;--gray-500: #9aa0a6;--gray-300: #4a4d52;--gray-200: #34373b;--gray-100: #26282b;--gray-50: #1a1c1e;--white: #202124}:root[data-theme=dark] .lightbox-overlay img{box-shadow:none}.topbar .theme-toggle-btn{background:none;border:1px solid var(--gray-300);color:var(--gray-700);border-radius:8px;width:34px;height:34px;padding:0;font-size:16px;cursor:pointer;display:flex;align-items:center;justify-content:center}.topbar .theme-toggle-btn:hover{background:var(--gray-100);color:var(--gray-700)}